FAQs

Commonly Asked Questions

I have the EGA MD number, can I get more information on this model?
What are your terms for payment?
What is the skid fee?
How will my order ship?
What should I do if my order arrives damaged?
Can I cancel an order?
Can I return my order?
Is there a minimum order value?
General Information to all Distributors
EGA Product Features

I have the EGA MD number, can I get more information on this model?

The MD Sticker that you are referring to is actually the manufacturing date and not the product model number. Please refer to our Manufacturing Date and Model Number Page for more information.

What are your terms for payment?

Terms
Terms of payments are net 30 days from date of invoice with approved credit. Any orders from any company with open invoices over 45 days old will be placed on hold until past due invoices are paid. All order and terms are subject to approval of EGA Products, Inc. A charge of 1% per month will be applied to all invoices past due. This will be calculated from the 31st day.

What is the skid fee on my quote/order?

The skid fee is a packaging fee. It is simply a fee for the skid/pallet so that the carrier will accept the shipment. Select products require a skid to ship.  If you are able to pickup your order at one of our locations, the skid fee is waived. The skid fee is not and does not include shipping charges.

How will my order ship?

Routing of Shipments

Unless your order specifies a preferred routing, shipment will be made the best way (rail, commercial truck or UPS) with freight charges collect. Freight classification for each product is shown in this catalog.

What should I do if my order arrives damaged?

Damaged Goods

• Before accepting goods from a transportation company, be sure each itemized article is received as per original bill of lading and our invoice. If there is any shortage or damage, have the agent of the carrier, or his representative, state in writing on the freight bill(s) exactly what the shortage or damage is before accepting the goods
• If discovery of loss or concealed damage is made after you have received the goods, notify the agent of the carrier within 48 hours in the case of apparent damage or loss, or within 15 days in case of concealed damage

Can I cancel an order?

Cancellation Policy

• We will cancel any order within 2 days of the order without cancellation charge; beyond that, cancellation charges might be required to cover the cost incurred
• Cancellations cannot be accepted after material has been cut to size or started in the manufacturing process
• Custom and special orders may not be cancelled. Please reach about your order if you have any questions

Can I return my order?

Return Policy

• The following complete, as new, products are returnable if authorized in writing by EGA, subject to inspection at the factory to determine that the product is resalable as new
• A restocking charge of 20% will be made and return freight will not be paid by EGA. Original freight bill from EGA to customer will not be EGA’s responsibility
• Materials which can be made resalable as new by simple additions or repainting will be salvaged at returner’s expense

Returnable Items

• Carts (Casters subject to inspection for wear)
• Office Ladders without modifications
• Partition Panels-Standard Only
• Post Protectors
• SG1000 Standard wall panels
• Cylinder Cabinets
• SG100 Vari-panels
• Custom Work Platforms (3’x3′ only)
• Line Posts
• Boxed KD products are subject to an additional 15% in restocking charges
• Corner Hardware
• Steel Roll EZY Ladders B or G tread without accessories or modifications

Is there a minimum order value?

Minimum Billing is $25.00.

General Information to all Distributors

Pricing

Prices are as indicated in this catalog and are subject to change without notice. All prices are F.O.B. our plant, Brookfield, WI or Mooresville, NC.

Terms

Terms of payments are net 30 days from date of invoice with approved credit. Any orders from any company with open invoices over 45 days old will be placed on hold until past due invoices are paid. All order and terms are subject to approval of EGA Products, Inc. A charge of 1% per month will be applied to all invoices past due. This will be calculated from the 31st day. We also accept credit card payments.

Routing of Shipments

We will require that your order specifies a preferred routing, contact for who to set up shipping, or we can provide a freight quote before your order is placed.

Field Incurred Charges

Company policy is to provide customer satisfaction; however, we will recognize no costs incurred in the field unless authorized by us in advance and in writing.

Damaged Goods

• Before accepting goods from a transportation company, be sure each itemized article is received as per original bill of lading and our invoice. If there is any shortage or damage, have the agent of the carrier, or his representative, state in writing on the freight bill(s) exactly what the shortage or damage is before accepting the goods
• If discovery of loss or concealed damage is made after you have received the goods, notify the agent of the carrier within 48 hours in the case of apparent damage or loss, or within 15 days in case of concealed damage

Cancellation Policy

• We will cancel any order within 2 days of the order without cancellation charge; beyond that, cancellation charges will be required to cover the cost incurred
• Cancellations cannot be accepted after material has been cut to size or started in the manufacturing process

Return Policy

• The following complete, as new, products are returnable if authorized in writing by EGA, subject to inspection at the factory to determine that the product is resalable as new
• A restocking charge of 20% + any additional will be made and return freight will not be paid by EGA. Original freight bill from EGA to customer will not be EGA’s responsibility
• Materials which can be made resalable as new by simple additions or repainting will be salvaged at returner’s expense

Returnable Items

• Carts (Casters subject to inspection for wear)
• Office Ladders without modifications
• Partition Panels-Standard Only
• Post Protectors
• SG1000 Standard wall panels
• Cylinder Cabinets
• SG100 Vari-panels
• Custom Work Platforms (3’x3′ only)
• Line Posts
• Boxed KD products are subject to an additional 15% in restocking charges
• Corner Hardware
• Steel Roll EZY Ladders B or G tread without accessories or modifications

Discount Policy

EGA’s discount schedule is applicable only in conjunction with the EGA terms just described, unless specifically written by EGA Products. Discount will be applied to distributors that
(1) have and meet sales volume commitments and (2) actively market and sell EGA Products as their primary or exclusive supplier.

Minimum Billing is $25.00.

Dimensions and specifications contained within this catalog are subject to change without notice. Weights are approximate and may not be final shipping weight. EGA will not pay freight based on actual weight differences from application.

EGA Products

Designed with access in mind.

With more than 360 standard models to choose from, EGA offers 10 full ladder lines to meet your retail, warehousing and manufacturing application needs. Whether it’s a dock ladder or an industrial truck ladder, every product in the EGA line is designed for optimum performance and safety at an affordable price. Whatever the application, our experts can provide the right ladder solution. All EGA products

• ladders, storage racks, carts, dollies and partitions
• are made entirely in the U.S. to ensure you receive the highest quality
• product for years of dependable service

STANDARD FEATURES

• Choose from steel, aluminum, or stainless construction
• Select from Grip Strut®, EZY tread, or Anti-Slip vinyl treads for step and platform surfaces
• Select from a variety of step widths to f it your application
• Steel reinforced rubber feet, foot/bumper pads and super durable casters utilized
• Floor locking systems designed and tailored for each specific style
• Models that ship knocked-down, factory-erect (set-up), or fold-away
• All ladders meet or exceed OSHA/ANSI standards with Cal-OSHA ladders available
• Ability to add double or triple top steps, and fold down tray to most models

EZY TREAD®

• Choose for standard duty or cleaner areas
• Perforated tread design formed from a solid steel sheet
• Eliminates sagging problems and front edge wear which are common with most expanded metal treads
• Available in steel models only
• Self cleaning, sure footed, and economical

A	B
C	D

GRIP STRUT®

• A must when oily or wet surfaces can be underfoot
• A serrated tooth surface formed from a solid steel sheet
• Acclaimed by all ladder manufacturers
• Steel or aluminum construction
• Aggressive, strong, sure footed and self cleaning

RUBBER SURFACE TREADS

• Best choice if a solid tread surface is desired
• Soft, resilient surface that will last
• Slip-resistant textured surface for sure footing

FLOOR LOCKING SYSTEMS

• Spring-loaded casters retract automatically under individual’s weight.Durable steel reinforced rubber tips grip floor and secure ladder when in use. Steel inserts in tips provide strength and lengthen rubber tip life (A & B)
• EZY-Lock actually is a carriage providing mobility in transport, stability when in use. Minimum of moving parts assures long service life. Four casters located on the corners of the carriage/ladder provide mobile stability to the ladder. The first ladder step disengages carriage which puts ladder firmly on floor before being used. Step on one of two convenient foot pedals and the ladder is again mobile. No other ladder has a system with these safety orientated features (C & D)

Call (800)-937-3427 or visit www.egaproducts.com